Frequently Asked Questions
Everything you need to know about your ZenAnimeMarket experience.
Are your anime figures and merchandise authentic?
Yes, absolutely. At ZenAnimeMarket, we pride ourselves on sourcing only 100% licensed products directly from official manufacturers and authorized distributors in Japan.
How long does shipping take for international orders?
Standard international shipping typically takes 7-14 business days. Please note that processing times can take 1-3 days before your package is dispatched with a tracking number.
What is your return policy for damaged items?
If your item arrives damaged, please contact us within 48 hours of delivery with photos of the packaging and product. We will provide a full refund or a replacement at no extra cost.
Do you offer pre-orders for upcoming figure releases?
Yes, we offer pre-orders for highly anticipated releases. A deposit or full payment is required to secure your item, and it will be shipped as soon as it arrives at our warehouse.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Will I have to pay customs or import duties?
Customs fees depend on your country's regulations. Customers are responsible for any import duties or taxes that may be applied by their local customs office upon arrival.